FAQ
How do I use Sapphire whitening Teeth Whitening Kit?
The mouthpiece comes with a variety of adapters to fit on most devices. Once you've found the right adapter, attach the mouthpiece to your device, then brush as you normally would. Squeeze 1/4 of the whitening gel onto both top and bottom arches using the syringe, then place inside your mouth. Wrap lips loosely around the device and use for 20 minutes until the light turns off; then remove rinsing thoroughly and store in a dry place when finished. 20minute
How do I clean the LED mouthpiece?
The mouthpiece can be cleaned by rinsing under running water. Be careful not to wet the cord as this is not waterproof.
How do I apply the whitening gel onto the mouthpiece?
Apply 1/4 of the gel per session on the mouthpiece using the syringe by removing the cap and pushing down on the plunger.
How do I apply the whitening gel from the express whitening pen?
The gel can be applied by removing the cap and twisting the lower end of the pen, until the gel appears at the top of the brush. It may take you a few clicks for the gel to appear in the bristles. Apply the gel directly onto your teeth.
How much gel do I need to use per session?
Apply approximately 1/4 of the whitening gel from the syringe per whitening session.
How long do I leave the whitening gel on?
The whitening process will take 20 minutes. The light on the mouthpiece will automatically turn off after 20 minutes.
How do I avoid too much saliva when whitening?
It is normal to accumulate a build up of saliva whilst whitening. If this happens remove the mouthpiece and spit out any saliva build up then place the mouthpiece back in your mouth to continue whitening.
Can I whiten my teeth even if I had some dental work done?
You can still whiten your teeth after dental treatments, but please note dental fillings, crowns, veneers and dentures will not whiten.
How often should I use the product and for how long?
We recommend whitening for 12 consecutive days to achieve optimal results. If sensitivity occurs stop treatment for 1-2 days and use a sensitive toothpaste.
How long do I have to wait before eating?
We recommend waiting at least 1-2 hours before eating. It is best to avoid all foods and drinks that are dark in colour. We recommend whitening just before bedtime to avoid any staining after the treatment.
Do you offer returns or refunds?
We offer 14 day returns and refunds for all products that are unopened and in its original packaging. To organise a return or refund email us at info@sapphirewhitening.com.au and one of our friendly team members will get in touch with you about your claim.
What if my item is faulty?
No need to worry! We would love to sort this out for you. Email us at info@sapphirewhitening and we will assist you with your concerns.
Where do you ship too?
We currently only ship Australia wide.
How long will it take to receive my order?
Shipping takes approximately 5-10 business days
How long will it take for my order to be processed?
Your order will be processed within 1-3 business days.